Shipping policy
SHIPPING POLICY
Last Updated: July 31, 2026
1. OVERVIEW
At Burns Surveying, LLC, we are committed to delivering your orders safely, accurately, and as quickly as possible. Whether you are a professional surveyor in Texas, a map enthusiast in California, or a collector in Alaska, we strive to get your products to you with care and reliability.
This Shipping Policy explains our shipping methods, delivery timeframes, costs, and other important information regarding the shipment of physical products purchased through our online store.
Please note: This policy applies to physical products only. Digital products (e-books, CAD libraries, font packs, video courses, etc.) are delivered instantly via email or download link upon purchase and do not require shipping.
2. SHIPPING DESTINATIONS
2.1 Domestic Shipping (United States)
We ship to all 50 U.S. states, including:
| Region | States / Territories |
|---|---|
| Contiguous U.S. | All 48 mainland states |
| Remote U.S. States | Alaska, Hawaii |
| U.S. Territories | Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands |
| Military Addresses | APO, FPO, and DPO addresses |
2.2 International Shipping
We ship worldwide to most countries. International shipping rates, delivery times, and customs policies vary by destination and are calculated at checkout.
Please note: We are not responsible for customs delays, duties, taxes, or brokerage fees incurred on international shipments. These costs are the responsibility of the customer.
3. SHIPPING METHODS AND DELIVERY TIMEFRAMES
3.1 Standard Shipping (Contiguous U.S. – 48 States)
| Service | Estimated Delivery | Tracking |
|---|---|---|
| Standard Ground (USPS / UPS) | 3–7 business days | ✅ Yes |
| Expedited (UPS 2nd Day Air) | 2 business days | ✅ Yes |
| Express (UPS Next Day Air) | 1 business day | ✅ Yes |
Processing Time: All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) from the date of purchase.
3.2 Shipping to Alaska & Hawaii
| Service | Estimated Delivery | Tracking |
|---|---|---|
| Standard (USPS Priority / UPS Ground) | 5–10 business days | ✅ Yes |
| Expedited (UPS 2nd Day Air) | 2–3 business days | ✅ Yes |
| Express (UPS Next Day Air) | 1–2 business days | ✅ Yes |
Important Notes for Remote States:
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Delivery times may vary depending on the specific island or remote area.
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Additional surcharges may apply for shipping to certain remote ZIP codes.
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We recommend selecting Expedited or Express shipping for time-sensitive orders to Alaska or Hawaii.
3.3 Shipping to U.S. Territories
| Territory | Estimated Delivery | Tracking |
|---|---|---|
| Puerto Rico, Guam, U.S. Virgin Islands | 5–10 business days | ✅ Yes |
| American Samoa, Northern Mariana Islands | 7–14 business days | ✅ Yes |
3.4 International Shipping
| Destination | Estimated Delivery | Tracking |
|---|---|---|
| Canada, Mexico | 5–10 business days | ✅ Yes |
| Europe, UK, Australia, New Zealand | 7–14 business days | ✅ Yes |
| Asia, South America, Africa, Middle East | 10–21 business days | ✅ Yes |
International Notes:
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International shipping costs are calculated at checkout based on weight, dimensions, and destination.
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Customs clearance may add additional time to delivery.
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We ship via USPS International, UPS Worldwide, and DHL Express.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on the following factors:
| Factor | Details |
|---|---|
| Weight | Product weight including packaging |
| Dimensions | Package size and volume |
| Destination | Shipping address (ZIP code, country) |
| Shipping Method | Standard, Expedited, or Express |
4.1 Domestic Shipping Rates (Approximate)
| Order Value | Standard Shipping (Contiguous U.S.) | Standard Shipping (AK, HI) |
|---|---|---|
| Under $50 | $5.99 – $9.99 | $10.99 – $15.99 |
| $50 – $100 | $7.99 – $12.99 | $12.99 – $18.99 |
| Over $100 | $9.99 – $15.99 | $15.99 – $22.99 |
Note: Rates are estimates and may vary based on package weight and size. Exact rates are displayed at checkout.
4.2 Free Shipping Offer (Contiguous U.S. Only)
We offer free standard shipping on all orders over $100 USD to the contiguous 48 U.S. states.
Exclusions:
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Free shipping does not apply to orders shipping to Alaska, Hawaii, or U.S. territories.
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Free shipping does not apply to international orders.
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Free shipping uses Standard Ground (USPS / UPS) delivery.
5. PROCESSING TIME
5.1 Order Processing
All orders are processed within 1–3 business days from the date of purchase.
| Order Time | Processing Start |
|---|---|
| Placed before 12:00 PM CST (Monday–Friday) | Same business day |
| Placed after 12:00 PM CST | Next business day |
| Placed on weekends or holidays | Next business day |
5.2 High-Volume Periods
During peak seasons (Black Friday, Christmas, New Year, etc.), processing times may be extended to 3–5 business days. We will notify you via email if there are any significant delays.
6. ORDER TRACKING
Once your order is shipped, you will receive a shipping confirmation email containing:
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📦 Tracking number
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📍 Carrier name (USPS, UPS, DHL, etc.)
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🔗 Link to track your package
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📅 Estimated delivery date
You can also track your order by logging into your account on our website or by visiting the carrier's website directly with your tracking number.
Note: Tracking information may take 24–48 hours to update after shipment.
7. PACKAGING
We take care to package your items securely to prevent damage during transit.
| Product Type | Packaging |
|---|---|
| Apparel (T-shirts, hoodies, caps) | Poly mailer or cardboard box with tissue paper |
| Decor items (brass theodolites, collectibles) | Sturdy cardboard box with bubble wrap and foam inserts |
| Gift boxes | Premium presentation box, then outer shipping box with padding |
| STEM kits | Original product box, then outer shipping box |
| Books, calendars, maps | Rigid cardboard mailer or box with protective inserts |
Important: Antique theodolites and other fragile items are double-boxed and insured.
8. SHIPPING RESTRICTIONS
8.1 P.O. Boxes
We ship to P.O. Boxes via USPS for standard shipments. Expedited and Express shipments (UPS, DHL) cannot be delivered to P.O. Boxes — a physical street address is required.
8.2 APO / FPO / DPO Addresses
We ship to military addresses via USPS. Delivery times may vary depending on the APO/FPO/DPO location.
8.3 Hazardous Materials
We do not ship hazardous materials, flammable items, or restricted goods.
8.4 International Restrictions
Some products may not be eligible for international shipping due to import restrictions in certain countries. If your order contains a restricted item, we will contact you to discuss alternatives or cancel the order.
9. CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)
For all international shipments, please be aware of the following:
| Responsibility | Details |
|---|---|
| Customs Clearance | The customer is responsible for clearing customs |
| Import Duties & Taxes | The customer is responsible for paying any import duties, taxes, or brokerage fees imposed by their country |
| Customs Delays | We are not responsible for delays caused by customs clearance |
| Customs Forms | We accurately declare the value and contents of all international shipments on customs forms |
Important:
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If you refuse to pay customs fees and the package is returned to us, the return shipping cost will be deducted from your refund.
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We are unable to mark international shipments as "gift" or undervalue packages to avoid customs fees. This is illegal and we do not engage in such practices.
10. LOST, STOLEN, OR DAMAGED PACKAGES
10.1 Lost Packages
If your tracking information shows that your package has been "Delivered" but you have not received it:
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Check with neighbors or your building's mailroom
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Contact the carrier with your tracking number to file a claim
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Contact us at info@kocalpservistasimaciligi.com and we will assist with the carrier investigation
Note: We are not liable for packages that are confirmed as delivered by the carrier. However, we will do our best to help you locate your package or file a claim.
10.2 Stolen Packages
We are not responsible for theft of packages after delivery confirmation. We recommend:
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Tracking your package and ensuring someone is available to receive it
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Using a secure delivery location (e.g., Amazon Locker, UPS Access Point)
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Adding delivery instructions (e.g., "Leave at back door") at checkout
10.3 Damaged Packages
If your package arrives damaged:
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📸 Take clear photos of the damaged packaging and the product
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Contact us within 7 days of delivery at info@kocalpservistasimaciligi.com with:
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Order number
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Photos of the damage
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Description of the issue
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We will arrange a replacement or full refund in accordance with our Return and Refund Policy.
11. INCORRECT OR INCOMPLETE ADDRESSES
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for:
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Packages delivered to incorrect or incomplete addresses provided by the customer
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Additional shipping charges for reshipment due to address errors
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Delays caused by address corrections
If you realize you entered an incorrect address, contact us immediately at info@kocalpservistasimaciligi.com. If your order has not yet shipped, we may be able to update the address. Once shipped, we cannot change the delivery address.
12. SHIPPING INSURANCE
All orders above $150 USD are automatically insured against loss or damage during transit.
| Order Value | Insurance |
|---|---|
| Under $150 | Not automatically insured (but we cover damage claims on a case-by-case basis) |
| $150 – $500 | ✅ Automatically insured (carrier insurance) |
| Over $500 | ✅ Automatically insured (additional carrier coverage) |
For high-value items (antique theodolites, premium gift boxes over $500), we include additional insurance to cover the full value of the item.
13. SHIPPING HOLIDAYS
Our shipping partners (USPS, UPS, DHL) do not operate on U.S. federal holidays. Orders placed on or around these holidays may experience delays:
| Holiday | Date (2026) |
|---|---|
| New Year's Day | January 1 |
| Martin Luther King Jr. Day | January 19 |
| Presidents' Day | February 16 |
| Memorial Day | May 25 |
| Independence Day | July 3 (observed) |
| Labor Day | September 7 |
| Columbus Day | October 12 |
| Veterans Day | November 11 |
| Thanksgiving Day | November 26 |
| Christmas Day | December 25 |
14. SPLIT SHIPMENTS
If you order multiple items, they may be shipped separately if:
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Items are in different warehouses
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Items have different processing times (e.g., pre-order items)
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Items vary significantly in size or weight
You will receive a separate tracking number for each shipment.
15. PRE-ORDERS AND BACKORDERS
15.1 Pre-Orders
If you pre-order an item, your credit card will be charged at the time of purchase. The estimated shipping date will be clearly stated on the product page. We will notify you when the item ships.
15.2 Backorders
If an item is out of stock but available for backorder, we will display an estimated restock date. Backordered items will be shipped as soon as they become available. You will be notified if there are any delays.
16. CONTACT INFORMATION
For all shipping-related questions, issues, or concerns, please contact us:
| Method | Details |
|---|---|
| info@kocalpservistasimaciligi.com | |
| 📞 Phone | (214) 326-1090 |
| 📍 Address | Burns Surveying, LLC 2701 Sunset Ridge Dr, Suite 303, Rockwall, TX 75032, United States |
| 🕐 Hours | Monday – Friday, 9:00 AM – 5:00 PM CST |
When contacting us about your shipment, please have the following information ready:
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Your order number
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The name used on the order
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The shipping address
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Any relevant tracking information
17. POLICY CHANGES
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or a notice on our website.
18. ACKNOWLEDGMENT
By placing an order with Burns Surveying, LLC, you acknowledge that you have read, understood, and agree to this Shipping Policy.
Thank you for choosing Burns Surveying, LLC.
Built on Precision. Grounded in Trust.