RETURN AND REFUND POLICY

Last Updated: July 31, 2026

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1. OVERVIEW

At Burns Surveying, LLC, we stand behind every product we sell. We understand that sometimes things don't work out — whether it's the wrong size, a damaged item, or simply not what you expected. That's why we offer a straightforward, fair return and refund policy for all physical products purchased through our online store.

We are a Texas-based company with nearly a decade of experience in land surveying. Precision and trust are at the core of everything we do — and that includes how we handle your returns.

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2. RETURN WINDOW

Important: Returns must be initiated within the applicable window. Any return request received after these periods will be declined.

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3. ELIGIBILITY CONDITIONS

To be eligible for a return, your item must meet the following conditions:

• ✅ Unused and in the same condition that you received it

• ✅ In the original packaging with all tags attached (for apparel)

• ✅ Not damaged by misuse, accidental drops, or improper handling

• ✅ Accompanied by the original receipt or proof of purchase

• ✅ Return shipping is arranged and paid for by the customer (except for defective items — see Section 6)

Non-returnable items:

• Digital downloads (see Section 5)

• Gift cards

• Sale or clearance items (marked as "Final Sale")

• Personalized or custom-made items (e.g., custom topographic posters with personalized coordinates — unless defective)

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4. HOW TO INITIATE A RETURN

Step 1: Contact our support team at info@kocalpservistasimaciligi.com (or use the contact form on our website) with:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

• Photos of the item (if damaged or defective)

Step 2: You'll receive a Return Authorization (RA) number and a return shipping address (our facility in Rockwall, Texas) within 1–2 business days.

Step 3: Pack the item securely in the original packaging, include the RA number on the outside of the package, and ship it to the address provided.

Step 4: Once we receive and inspect the item, we'll issue your refund within 3–5 business days (see Section 7).

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5. DIGITAL PRODUCTS (NON-RETURNABLE)

Due to the nature of digital content, we cannot accept returns or issue refunds for:

• 📄 E-books and PDF guides

• 📐 CAD symbol libraries (DWG files)

• 🔤 Topographic font packs (OTF/TTF)

• 🎥 Video courses and masterclasses

• 🗺️ Digital map downloads (including personalized posters delivered as PDF)

However, if you experience technical issues (corrupted file, wrong file format, or broken download link), please contact us within 7 days of purchase at info@kocalpservistasimaciligi.com and we will resolve the issue promptly — whether by re-sending the file, fixing the format, or providing a replacement.

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6. SHIPPING COSTS & INSURANCE

For customers in Alaska, Hawaii, and other remote U.S. territories:

• Return shipping costs may be higher due to distance. We recommend using USPS Priority Mail or UPS Ground for the most affordable rates.

• If the return is due to our error (damaged or wrong item), we will cover the shipping cost up to $35. Any amount above that will be reviewed on a case-by-case basis.

• For high-value items (antique theodolites, premium gift boxes, etc.), we strongly recommend purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

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7. REFUND PROCESSING TIMELINE

Total estimated time from return shipment to refund: 7–18 business days.

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8. EXCHANGES

If you need a different size, color, or variant (e.g., a different hoodie size), we recommend:

1. Return the original item following the process in Section 4

2. Place a new order for the correct item

This ensures you get the new item as quickly as possible, rather than waiting for the exchange to process.

For exchanges due to our error (wrong size or color shipped), we will expedite the replacement at no extra cost.

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9. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item:

• 📸 Take clear photos showing the damage or defect

• 📧 Email us within 7 days of delivery at info@kocalpservistasimaciligi.com with:

  • Order number

  • Photos of the damage

  • Brief description

• We will:

  • Approve a full refund OR

  • Send a replacement at no additional cost (including shipping)

  • Provide a prepaid return label if we want the item back

Note: For antique theodolites and collectibles, due to their unique nature, replacements may not be available. In such cases, we'll offer a full refund or store credit.

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10. REFUNDS FOR LATE OR LOST SHIPMENTS

• If your order is delayed beyond the estimated delivery time due to carrier issues, please contact the shipping carrier directly with your tracking number. We are not responsible for carrier delays.

• If your order is confirmed as lost by the carrier (USPS, UPS, or DHL), we will issue a full refund or send a replacement after the carrier's official investigation is complete (typically 7–15 business days).

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11. CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)

• We ship worldwide, but customs duties, import taxes, and brokerage fees may apply to orders outside the U.S. These fees are the responsibility of the customer and are non-refundable.

• If you refuse delivery of an international order due to customs fees, the return shipping cost will be deducted from your refund.

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12. HOW REFUNDS ARE ISSUED

Note: If you used a combination of payment methods, the refund will be split proportionally.

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13. CONTACT INFORMATION

For all return, refund, or exchange inquiries:

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14. YOUR RIGHTS UNDER U.S. CONSUMER LAW

• Texas residents: Our policy complies with the Texas Business and Commerce Code Chapter 2 (Sales) regarding consumer rights for defective goods.

• California residents: You have additional rights under the Song-Beverly Consumer Warranty Act for defective products. We honor all applicable state laws.

• Remote U.S. states (Alaska, Hawaii, Puerto Rico, Guam, etc.): This policy applies equally to all U.S. territories. While shipping times may be longer, our commitment to fair returns and refunds remains unchanged.

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15. POLICY CHANGES

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or a notice on our website.

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16. FINAL WORD

At Burns Surveying, we believe in doing what's right. If you're ever unhappy with your purchase for any reason, just reach out — we'll work with you to make it right. We've been in business for almost 10 years because we treat our customers the way we'd want to be treated: with respect, honesty, and a commitment to excellence.

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Thank you for choosing Burns Surveying, LLC.

Built on Precision. Grounded in Trust.